FAQ

All your questions answered about 9999 colour

If you have questions about deposits, withdrawals, bonuses, your account or your device, this page is for you. Below you will find detailed answers to more than 20 questions covering the topics Bangladeshi players ask most. Everything is explained clearly here — payments via bKash, Nagad, Rocket and Upay, welcome bonus terms, the withdrawal process and more.

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Table of contents

Payment

How to deposit

bKash, Nagad, Rocket or Upay — deposit easily from any mobile wallet. Minimum deposit is ৳300. 9999 colour Login and complete the entire process from the payment section.

Deposits at 9999 colour usually reflect within a few minutes of a successful payment. If the balance has not updated after 15 minutes, first check your mobile wallet transaction history. If the payment went through, note the transaction ID and contact live chat — the support team will resolve it promptly.

Log in to 9999 colour and select Nagad on the payment page. Send money to the displayed number using the Nagad app or USSD (*167#) via "Send Money". The minimum amount is ৳300. Enter the payment reference number correctly, otherwise manual verification may be needed. If all details are correct, the amount will be added to your account quickly.

Select bKash on the 9999 colour deposit page and you will be given a specific number. Send money to that number from the bKash app or by dialling *247#. The amount must be ৳300 or more. After sending, enter the transaction ID in the designated field on the website and submit — your balance will update automatically.

9999 colour does not charge any deposit processing fee. However, mobile wallet operators (bKash, Nagad, Rocket, Upay) may apply their own fees under their "Send Money" or "Payment" policies — that is entirely between you and the wallet provider. It is a good idea to check your wallet's fee structure before depositing.

The minimum deposit to start any game at 9999 colour — slots, live casino or sports betting — is ৳300. This amount can be sent via bKash, Nagad, Rocket or Upay. Once a deposit is successful, you can start playing immediately.
Technology

Device and technical issues

Slow pages, browser problems or questions about the app? Find solutions to common technical issues here. Details about the 9999 colour App are also provided below.

The first step is to clear your browser cache and cookies. In Chrome, go to Settings → Privacy and security → Clear browsing data, check "Cached images and files" and "Cookies", then click Clear. After that, refresh the page. In most cases, 9999 colour pages will load at normal speed. If your internet connection is weak, try switching between Wi-Fi and mobile data.

On Android, open the 9999 colour website in Chrome, tap the three-dot menu and select "Add to Home screen". On iPhone, open the site in Safari, tap the Share icon and then select "Add to Home Screen". After that, you can go straight to the game from the home screen shortcut.

Yes, 9999 colour is fully optimised for mobile browsers. On any Android or iOS phone, you can access all sections — slots, live casino and sports betting — via Chrome, Firefox or Safari. The experience is the same as on desktop; no Flash or extra plugins are needed.

When the connection is restored, the game generally resumes from where it left off, because the game result is recorded on the server. If a round was left incomplete, refreshing the page should bring you back to the previous state. If the problem continues, contact 9999 colour live chat with the transaction ID and time for assistance.

Both the Android (APK) and iOS versions of 9999 colour are available and must be obtained through official channels. Full details for Android users are available on the 9999 colour APK page. After installing and logging in, you get the same full functionality as in the browser.
Account

Account questions

From updating personal details to resolving login problems — all answers are below.

To update personal details, log in to 9999 colour and go to the "Profile" or "Account Settings" section. In some cases, an OTP or support assistance may be required for identity verification. For security reasons, it is better to request changes to core details through live chat — the support team can assist in Bengali.

First make sure your username and password are typed correctly — check that Caps Lock is off. If you have forgotten your password, use the "Forgot password?" link on the 9999 colour Login page. Repeated failed attempts may temporarily lock the account — in that case, contact live chat directly.

No. Under 9999 colour rules, only one account per player is allowed. Creating multiple accounts puts both accounts at risk of suspension or closure, and any stored balance or bonuses may be cancelled. Read the terms and conditions page for more details.

Usernames are generally 6–15 characters and may only contain English letters and numbers. Passwords should be at least 8 characters long; mixing numbers and upper and lower case letters improves security. It is advisable not to use easily guessable passwords such as "123456" or your date of birth.
Withdraw

How to withdraw

Withdraw quickly to bKash, Nagad, Rocket or Upay. The minimum withdrawal is ৳800 and processing is usually completed within 5–30 minutes.

The minimum withdrawal to any mobile wallet at 9999 colour is ৳800. Withdrawal requests below this amount are not processed. If you have sufficient balance, you can withdraw at any time — funds typically arrive in your wallet within 5–30 minutes.

No. Under 9999 colour's security policy, withdrawals can only be made to a mobile wallet registered in the account holder's own name. Requests to send funds to a third-party wallet are rejected. This is done to protect your own money.

Yes, the 9999 colour payment system is active 24 hours a day, 7 days a week. Whether it is night or Friday, you can submit a withdrawal request at any time. Normal processing time is 5–30 minutes. For any specific issue, 24/7 support is available via live chat.

A "Pending" status means the request is being processed. At 9999 colour, withdrawals are usually completed within 5–30 minutes. If it remains "Pending" for more than 30 minutes, note the reference number from your payment history and let live chat know — support will check and resolve it quickly.

To withdraw winnings from a bonus, the wagering requirement must be met first. For example, if you receive a ৳1,500 bonus on a ৳1,000 deposit, the wagering requirement is ৳1,500 × 10 = ৳15,000 — meaning you need to place a total of ৳15,000 in bets. Once the requirement is met, the winnings from the bonus balance move to your main balance and can then be withdrawn.
Bonus

Bonuses and offers

Answers to all questions about how to get the welcome bonus, which games count for wagering and bonus expiry. Information about the weekly cashback in the 9999 colour VIP programme is also provided below.

After opening a new account at 9999 colour, the welcome bonus should be added automatically on your first deposit. This bonus is 150% — meaning a ৳1,000 deposit gives you a ৳1,500 bonus, bringing your total balance to ৳2,500. The maximum bonus is up to ৳8,000. Even if no separate code is needed, verify that the offer is active when you log in.

Most slot games count in full towards wagering. At 9999 colour, you can fulfil the wagering requirement by playing slots from top providers including PG Soft, Pragmatic Play and JILI. Live casino and sports betting may count partially or not at all — check the terms and conditions page for the exact list or ask support.

No, the welcome bonus is given only once per account — on the first deposit only. It does not apply to subsequent deposits. However, 9999 colour regularly offers other promotions. Attempting to claim the bonus by opening multiple accounts puts all those accounts at risk of closure.

Yes, every bonus has a set expiry period. If the wagering requirement is not met within that period, the bonus balance is cancelled automatically. It is therefore important to start playing promptly after claiming a bonus. To find out the specific expiry period, read the 9999 colour responsible gaming page and terms and conditions, or ask support.

The 9999 colour VIP programme has three tiers — Bronze, Silver and Gold. Cashback is paid each week on total net losses: up to 0.3% for Bronze, 0.7% for Silver and 1.0% for Gold. Example: a Silver member with ৳20,000 in net losses in one week receives ৳20,000 × 0.7% = ৳140 cashback.

Still have questions? Talk to us directly

If you cannot find your answer on this FAQ page, the 9999 colour support team is always here for you. Help is available in both Bengali and English.

24/7 Live Chat

Click the live chat button on the 9999 colour website any time, day or night. A support agent will respond in Bengali — you can get help with deposits, withdrawals, games, or any account matter.

Email Support

For detailed issues, you can contact us by email. Write in Bengali or English, and the 9999 colour support team will reply as soon as possible.
[email protected]

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