9999 colour Privacy Policy
Your personal information matters greatly to us. This policy explains in detail how 9999 colour collects your information, the purposes for which it is used, and how it is kept secure.
Introduction and Scope
This Privacy Policy ("Policy") applies to all services, websites, and applications associated with the 9999 colour platform. When you register on the 9999 colour site, use any service, or contact us, you automatically consent to the terms set out in this Policy.
The purpose of this Policy is to clearly inform you what types of information we collect, why we collect it, and how we manage it. When reading our Terms and Conditions, keep this Privacy Policy in mind as well, since both documents together define the relationship between you and us.
This Policy applies only to individuals aged 21 or older. No one under 21 is permitted to register on the 9999 colour platform or use its services.
What Information We Collect
9999 colour collects various types of information to operate its services properly. This information comes from two main sources — information you provide directly, and information collected automatically.
Information Provided Directly
Information you provide during registration and account management:
- Full name and date of birth
- Email address and mobile number
- Permanent address
- Identity verification documents (NID or passport)
- Payment information (bKash, Nagad, Rocket, or Upay number)
- Messages and communications sent to the support centre
Automatically Collected Information
Information collected technically while you use the platform:
- IP address and device information
- Browser type and operating system
- Site access time, session duration, and pages visited
- Data obtained from cookies and similar tracking technologies
- Transaction history and betting activity
- Login time and logout time
Purpose of Data Use
9999 colour uses collected information only for legitimate and specific purposes. Your information is not used for any purpose other than those listed below:
- Creating, verifying, and securing your account
- Processing financial transactions including deposits and withdrawals
- Confirming your identity and preventing fraud
- Providing 24/7 live chat and email support in Bengali and English
- Analysing data to improve service quality and develop new features
- Meeting applicable legal obligations
- Personalising your experience according to your preferences
- Monitoring your activity to ensure responsible gaming
To maintain a responsible gaming environment on the platform, we monitor user behaviour and take necessary action if any unusual activity is detected.
Data Sharing with Third Parties
9999 colour never sells your personal information commercially. However, information may be shared with trusted third parties in specific circumstances:
Payment Processors
Necessary information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay to complete your financial transactions. This is solely for transaction verification.
Technology and Service Partners
We work with trusted technology partners for gaming software, cybersecurity, and technical infrastructure management. They operate under strict confidentiality agreements.
Legal Authorities
Information may be provided to relevant authorities when required by legal obligations, court orders, or fraud investigations. Only the minimum necessary information is disclosed in such cases.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the 9999 colour website and applications. Cookies are small data files stored on your device that help improve the functionality of the site.
Types of Cookies
Essential Cookies
Required for the core functionality of the site. Used for login sessions, security tokens, and basic navigation.
Functional Cookies
Remember your preferences for language, theme settings, and personalised experience.
Analytics Cookies
Collect usage statistics for the site. Information such as which pages are visited most and session duration is used to improve services.
Security Cookies
Used to detect unauthorised account access and fraud. These are essential for protecting your account.
You can control or disable cookies by changing your browser settings. However, disabling certain essential cookies may cause some site services to not work properly.
Data Security Measures
To keep your information secure, 9999 colour has put in place industry-standard technical and administrative security measures. Our security framework includes the following:
- SSL Encryption: All data transmission on the website and app is encrypted using the SSL/TLS protocol.
- Secure Data Storage: Your personal information is stored on encrypted servers and can only be accessed by a limited number of staff.
- Two-Factor Authentication: An additional security verification step is in place when accessing your account.
- Regular Security Audits: Regular audits and penetration testing are conducted to identify system vulnerabilities.
- Access Controls: Only authorised staff can access user information, and every access is logged.
- Data Backup: Regular backups are maintained to reduce the risk of data loss.
It is not possible to guarantee 100% security for data transmitted over the internet. However, 9999 colour is committed to ensuring the highest level of protection.
Data Retention Period
9999 colour retains your information only for as long as it is necessary. The retention period depends on the type and purpose of the information:
- Account Information: Retained while the account is active and, after closure, for a specified period as required by law.
- Transaction Records: Retained for a set period for financial security and regulatory requirements.
- Support Communications: Kept for a limited period to ensure service quality.
- Analytics Data: May be used in anonymised form over the long term to improve services.
When your account is closed, information that is not legally required to be retained is deleted or anonymised.
Your Rights and Controls
9999 colour believes you should have full control over your own information. Your rights are detailed below:
Right to Access Information
You have the right to know what information we hold about you. You can view most information directly by logging into your account. Contact our support team for a detailed report.
Right to Correct Information
You have the right to correct any inaccuracies in your information. Information can be updated through account settings or via the support team.
Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, some information may not be possible to delete due to legal obligations.
Right to Object to Processing
You may object to the processing of your information for marketing communications or analytics. If you inform the support team, your request will be honoured where applicable.
Protection of Minors' Information
9999 colour services are exclusively for individuals aged 21 or older. Information is not knowingly collected from anyone under the age of 21.
Age is verified at the time of registration and identification documents may be requested if needed. If a minor's account is identified, it is immediately closed and the associated information is deleted.
If a parent or guardian believes their child is using the platform without permission, please contact our support team immediately.
Changes to the Policy
9999 colour reserves the right to change or update this Privacy Policy from time to time. If changes are made, a new date will be noted on this page, and for significant changes, a notification may be sent to the registered email address.
Continued use of the service after any changes will be taken as your acceptance of the updated policy. It is therefore recommended that you visit this page regularly.
For a full understanding of the broader terms of service, more information is available on our About Us page.
Have a question about privacy?
If you have any questions or concerns about the protection of your information, our support team is available 24 hours a day, 7 days a week in Bengali and English.