For ages 21+

Responsible Gaming Commitment

9999 colour believes that betting is entertainment — not a problem. On this page you can learn how to set your own limits, recognise warning signs, and get support when you need it.

For users aged 21 and above only

Safe and Secure Betting

Your safety is our priority

Gaming Limits and Awareness

At 9999 colour, we want every player to enjoy betting responsibly and within their means. Betting is a form of entertainment — it is not a source of income and should never be seen that way. When betting starts causing worry instead of enjoyment, that is the time to pay attention. Our Terms and Conditions page sets out the general rules of play in detail, and every player should read them.

Before starting each session, ask yourself — how much can I afford to lose right now? That amount is your budget. Going beyond your budget in hopes of winning, or trying to recover losses, are both dangerous habits. 9999 colour's account settings let you set deposit and withdrawal limits, which help players stay in control.

Our Privacy Policy explains in detail how your personal information and account data are kept secure. For any issue or question, you can find answers to common problems on our FAQ page, or contact us directly via 24/7 live chat.

Ways to Keep Yourself Safe

9999 colour provides several effective tools to help you stay in control of your betting. Use them and keep gaming enjoyable.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately.

Deposit Control

Session Time Limit

Set a time limit for continuous play. When the set time is up, the system will automatically alert you.

Time Management

Self-Exclusion

Temporarily close your account for a set period. Once this is active, it cannot be cancelled before the period ends.

Account Break

Bonus Opt-Out

If you feel that bonus offers are encouraging you to play more, use the option to turn off promotional offers.

Promotion Control

Transaction History

View your complete deposit and withdrawal history at any time. This helps you understand exactly how much you are spending.

Transparency

Permanent Account Closure

If problems persist even after a temporary break, contact support via live chat or email to permanently close your account.

Permanent Protection

Ask Yourself

Ask yourself these questions every week. Honest answers will keep you on the right track.

Weekly Self-Check

Have I deposited beyond my budget?

Have I kept playing repeatedly to try to recover losses?

Have I given gaming more priority than family or work?

Have I been unable to sleep due to worry about money?

Have I hidden my betting from anyone?

Have I borrowed money or dipped into savings to bet?

If two or more of these questions get a "yes" answer, it is important to take that seriously. Take a break, tell someone you trust, and seek professional help if needed.

Warning Signs

If the following signs appear, it means betting is going beyond normal limits.

Repeatedly increasing bets to cover losses and continuing to play with the mindset of "I'll win this time."

Continuing to bet beyond your set budget or by borrowing money.

Hiding your betting from family, friends, or colleagues.

Spending time on gaming while neglecting work, studies, or family responsibilities.

Feeling stress, anxiety, or depression about betting, yet being unable to stop.

Repeatedly failing to stop playing despite trying, and feeling a strong urge to keep playing.

These signs are not proof of personal weakness — they are signals of a recognised issue that has solutions. Seeking help takes courage.

Where to Get Help

Do not carry the problem alone. Support is available from the sources below at any time.

Live Chat Support

Chat with 9999 colour's 24/7 live chat in Bengali or English. Our team is always ready to help with account limits or self-exclusion.

Email Support

Family and Trusted Ones

Tell a trusted person in your family. Support from a familiar face often works faster than professional help.

Professional Counselling

Consult a mental health specialist or behavioural counsellor. This type of service is available in Bangladesh at local hospitals and clinics.

9999 colour's Commitments

Age Enforcement: No person under 21 can open an account at 9999 colour. Age is verified at registration.

Data Protection: Your personal and financial information is kept secure using SSL encryption and secure servers.

Responsible Marketing: We do not send unsolicited messages and do not target people in vulnerable situations with promotions.

Always Available Support: 24/7 Bengali and English support means you can ask for help at any time — even at 3 in the morning.

Exclusion Respected: When self-exclusion is requested, it is applied without delay and is not reversed before the set period ends.

Responsible Gaming FAQ

After logging into your account, go to the Settings section where you will find options to set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Requests to increase a limit take a few days to process, but decreasing a limit applies right away.

For a temporary break, you can choose anywhere from 1 day up to several months. During the break, you will not be able to deposit or place bets on your account. Once the break period ends, your account is reactivated automatically. For a permanent closure, contact support directly.

No. Only people aged 21 or above can open an account at 9999 colour. Age is verified at registration, and if there is evidence that an account holder is underage for any reason, the account will be closed.

First, reach out to 9999 colour's 24/7 live chat or email — our support team speaks Bengali and can help with self-exclusion and any other protective measures. Also let someone you trust in your family know, and if needed, seek advice from a local mental health professional.

No. Betting is purely a form of entertainment and there is no guarantee of winning any bet. Treating betting as a source of income leads to financial and mental problems. Only bet with money whose loss would not affect your daily life.

Talk about it calmly — express your concern rather than making accusations. If needed, let them know about 9999 colour's self-exclusion tool. If it seems serious, encourage them to speak with a professional counsellor. Remember, this is a behavioural issue — empathy and patience are the most effective approach here.